Refund policy

Each letter is written and posted especially for you, so once it's sent, it isn't something I'm able to take back or resell — for that reason, letters themselves aren't eligible for return or refund.

That said, if something genuinely goes wrong — your letter arrives damaged, or doesn't arrive at all — please get in touch and I'll do my best to put it right.

You can cancel your monthly subscription at any time (see our Cancellation policy). Cancelling stops future charges, but doesn't refund a letter already sent for the current month.